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Shipping Policy

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Products are delivered to the Retailer at your local Stockland Center or shipped Australia wide using Australia Post depending on the delivery options selected at Checkout. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are available for collection within 3 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service may require your signature when the parcel is delivered. If you are not available at time of delivery, a card or notification will be left for you to collect your parcel from the nearest Post Office.

Exchange, Returns, and Refunds Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged, unless faulty.

Exclusions

To maintain hygiene standards, Face Coverings and Socks are not eligible for refund or exchange.

Cash Back Refund
We only replace items for cash if they are defective or damaged. If you need to exchange it for the same item or an item of the same value, please use our Returns Portal or send us an email at hello@clothingthegaps.com.au .

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns Portal

Please begin your Return or Exchange request via our Returns Portal

Customer Service Policy

Clothing The Gaps endeavours to make sure that all products listed are currently in stock and pricing is true and correct. Collection time frames is up to 3 business days for Click and Collect at your nominated Stockland Center and between 3-10 business day for home delivery. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Click & Collect Policy

Click and Collects must be retrieved within 30 days of fulfilment.