Shipping Policy
Standard Delivery - Australia Post
We offer free, unlimited standard shipping for all orders of $130 (inclusive of GST) or more. Orders under the value of $130 (inclusive of GST) will incur a flat rate of $10.00 for standard shipping no matter where you are located in Australia.
Express Delivery - Australia Post
We also offer express shipping for a flat rate of $14.95.
*Please note express shipping is not available in all postcodes of Australia.
For more information on delivery times, please visit the House website, www.house.com.au/shipping-and-delivery
Exchange, Returns, and Refunds Policy
You can benefit from this Change of Mind Policy which is offered for most of our products in addition to your statutory rights or any additional supplier or manufacturer warranties. If, for any reason, you are not satisfied with your purchase, we will happily provide you with a refund for an online purchase and an exchange or store credit for an in-store purchase subject to all of the following conditions being satisfied:
You must return the Product to us within the following timeframes:
Online Purchase: 30 days from the date of delivery; and
In-store Purchase: 14 days from the date of purchase.
You must provide us with a satisfactory proof of purchase (such as the invoice or register receipt).
You must return the product unused, in the original packaging with all tags and stickers still attached, in the merchandisable condition you purchased it in and including any accessories, manuals and documentation.
View the full Returns & Warranty policy via www.house.com.au/returns-and-warranty-policy
Customer Service Policy
Our Customer Support team are here to help. Whether its a product question, further information regarding your order or general queries & comments, our customers support team contacted via our Customer Support Centre. Alternatively you can chat to a member of our Customer Support team via our live chat on the House website, www.house.com.au, Available Monday to Friday 9am - 9.30pm & Saturday & Sunday 10am - 5.30pm Australian Eastern Standard Time
Click & Collect Policy
Please allow 1-2 business days before collection.
Our friendly expert staff will contact you when your order is ready.
They will have your order packed and ready to pick-up.
How it works
Browse - Our selection of thousands of products to suit your needs.
Add to cart - Add your items to your cart and continue to the checkout.
Select a store - Select the nearest available store from your home.
Choose Pick Up - Choose 'Pick Up' for your delivery method.
Payment - You can pay for your order with a variety of methods including Afterpay, Openpay and Paypal.
Collection - when your order is ready, we'll call you to arrange a collection time and give you further information about how to collect your order.
Store collections hours vary by store, and your chosen store will contact you to arrange a collection time with you.
For more information on Click & Collect, please visit our Terms and Conditions, www.house.com.au/terms-and-conditions
