Shipping Policy
Products are delivered to the Retailer at your local Stockland Center or shipped Australia wide using Australia Post depending on the delivery options selected at Checkout. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are available for collection within 3 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service may require your signature when the parcel is delivered. If you are not available at time of delivery, a card or notification will be left for you to collect your parcel from the nearest Post Office.
Exchange, Returns, and Refunds Policy
If you would like to return your purchases, please contact us via email first (support@uggexpress.com.au) to get the return approved. In your e-mail, please kindly provide your order information and the service you require. You will then receive a confirmation email with your ticket number and instructions about how to return. We offer returns for items that purchased within 30 days.
Note:
-The items must be returned within 30 days of purchase, must be unworn and unused with the original tags still attached.
- If you would like to return your purchase because of sizes or simply change your mind, the return postage will be at your cost while we cover the second delivery if the exchange is needed.
-If we sent you a faulty or wrong item, we will provide you a return label to send it back.
- Please make sure you include a note in the return parcel with your order number, name, request and delivery address.
Customer Service Policy
Items purchased at the Online Store received between 10 December and 25 December may be returned until 25 January of the following year. Please note that all other terms and conditions provided in the Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after 25 December are subject to the Standard Return Policy.
Our products are warranted for 3 months against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker coloured sheepskin during first few wears. Lighter coloured sheepskin may pickup inks from clothing with which it comes in contact. This discolouration is not covered under the manufacturer's limited warranty.
Because sheepskin is a natural product, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.
Click & Collect Policy
The availability for pick-up depends on the product. The system will determine if it is available based on the stock levels at our store in Sydney and Melbourne.
Opening Hours: 9:30 am to 5 pm Monday - Sunday (except public holidays)
If you have any enquirers, please do not hesitate to contact us via email support@uggexpress.com.au
